It is illegal for anyone under the age of 18 to open an account or to gamble on gransino-official.com. Gransino takes its responsibilities in this regard very seriously. We carry out age verification checks on all customers who use payment mechanisms that are available to under 18s and additionally perform random age verification checks on customers.
Gambling should be seen as a fun pastime, not a way to make money. To help you maintain control, we suggest following these principles:
Only gamble with money you can afford to lose.
Keep track of the time and amount of money you spend.
Don't chase your losses; accept them as the cost of entertainment.
Don't gamble when you are depressed, upset, or under the influence of alcohol or medication.
We provide a range of tools to help you manage your gambling activity:
You can set daily, weekly, or monthly limits on the amount you can deposit into your account or the amount you can lose. These limits help you stick to a budget.
You can set a notification to appear on your screen telling you how long you have been logged in. You can also set hard limits that log you out after a certain period.
If you want to take a short break from gambling, you can request a time-out period from 24 hours up to 6 weeks. During this time, your account will be restricted.
If you feel your gambling is becoming a problem, you can opt for self-exclusion. This is a formal process where we close your account for a specified period (usually 6 months to 5 years) and take all reasonable steps to prevent you from opening new accounts.
If you are concerned about your gambling, ask yourself the following:
Do you stay away from work or study to gamble?
Do you gamble to escape from a boring or unhappy life?
When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
Have you ever lied to cover up the amount of money or time you have spent gambling?
If you feel that you need help with your gambling, there are many organizations that offer free, confidential advice. We encourage you to reach out to professional support services that specialize in gambling addiction and recovery. Engaging with support groups or counseling can provide the necessary tools to regain control.
In households with minors, we recommend the use of filtering software to prevent them from accessing gambling websites. Always keep your login details secure and do not leave your device unattended when logged into your Gransino account. Ensure that your children do not have access to your payment methods.
Our staff are trained to recognize signs of problem gambling and are empowered to take action, including reaching out to customers who show concerning patterns of behavior. We continuously review our processes to ensure we are providing the safest environment possible for our players.
This Responsible Gambling Policy is subject to change. We recommend reviewing it periodically to stay informed about the tools and support available to you.
Contact us for support: [email protected]